Trading Terms

About Us Alphin Pans was founded in 1989 supplying pizza and fast food equipment. We supply many of the major pizza chains and independent outlets across the U.K. and Europe. We are completely dedicated to providing customer satisfaction. If you have any suggestions or comments please email us at info@alphin.co.uk Our Contact details: Alphin Pans Ltd Unit 101, Waterside Mills, Greenfield, Oldham, OL3 7NH, United Kingdom. Phone: 0044 1457 872486 Fax: 0044 1457 820868 Email: sales@alphin.co.uk GB 508 5610 54 Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet. Shipping And Handling Orders under £50.00 excl. VAT will be subject to a delivery charge of £8.00. All overseas orders including Northern Ireland - carriage charged at cost irrespective of order value. Delivery Schedule We deliver your order right away. We will normally send your order to you NEXT DAY U.K. Mainland. International orders can vary depending on location. Please contact us on 0044 1457 872486. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee All products are subject to our standard terms and conditions. Claims for defective goods must be made within 10 days of delivery. Customers should check and count the cartons carefully and carriers notes signed accordingly. A "clean" signature prevents any claim against the carriers and may result in any claim being rejected by Alphin Pans Ltd. Any shortages must be advised immediately on receipt. Reaching Us If you need to reach us, please email us on info@alphin.co.uk, alternatively, you can call on 01457 872486 International +44 1457 872486 or fax us on 01457 820868 or write to us at Alphin Pans Ltd, Unit 101, Waterside Mills, Greenfield, Oldham, OL3 7NH, United Kingdom Privacy Policy Alphin Pans Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Returns Policy Goods may be returned carriage prepaid following authorisation by our Sales Office. Credit notes for returns are issued only after receipt of goods and inspection and will be subject to a restocking charge of 25%.